Our return policy is very flexible and customer friendly, we try to accommodate our patrons as much as we can, and we welcome replacements on the following terms -
As a policy, we do not entertain returns on products delivered in perfect, undamaged condition.
1. A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation
2. If you identify quality or a manufacturing defect on the received product.
3. If the product is received in a damaged condition.
4. Rs. 4500 & above shipping rates to be charged from the customer on actuals or the buyer must self-shift the product to our warehouse.
You can reach us at support@Ingrendia.com or our helpline number at
+91 9319191074 to initiate returns.
Breakages
In the case of breakage and any transit damage, please send a picture of the product via Whatsapp to any of the numbers mentioned below and it will be taken care of immediately.
+91 9319191074
Please consider these points: We will require the original packaging with any foam and cushioning inside for the safe return journey of the product even if it is broken for our reference.
Cancellation
As an organization, we believe in 100% customer satisfaction. In case you wish to cancel an order due to any reason write to us at support@Ingrendia.com or reach us at the following numbers within 12 hours of ordering and we will be happy to assist you +91 9319191074
NOTE: Orders cannot be canceled/altered after 12 hours of placing the order. Once an order is packed/shipped, it cannot be canceled and will be treated as a return if there is non-acceptance. For COD orders, Ingrendias reserves the right to deny future orders.
For our products which are hand-made, there might be slight differences in texture, color, and size. These natural aberrations are not considered a defect. We would urge our patrons to consider that for such products, the artisans are making each piece individually - the variations add uniqueness to each product.
For all the orders above Rs.6000, we may ask for a good faith prepayment of 25% of the total amount of the invoice before dispatch.
For any customization, preorders, or made-on orders, 100% of the invoice value is to be paid as prepayment.
1. Our return policy is applicable within 7 days from receipt of the product and applicable only for the following reasons: Damaged product, Manufacturing defect & incorrect product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at sales@ingrendia.com or at 9319191074 (10 AM – 6 PM) to initiate a return.
2. Please send us 2 images (one of the damaged part and one of the entire product) of the product for us to ascertain the reason for the return. You can send us the images at sales@ingrendia.com from where our Quality Assurance team will check the details in reference to its eligibility for return.
3. We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick-up for the product in question. It usually takes about 2-3 working days for organizing a pickup and 7-10 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the refund process will get initiated within 2-3 days of receiving it. It will then reflect in your bank account.
4. Items purchased as final sales cannot be returned, exchanged, or repaired.
Points to remember – The product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice, etc. The product should be unused and in its original condition.
Refunds
All refunds will be processed within 2-3 days of receiving the merchandise back at our warehouse. Refunds can be made in form of Store Credits, Store Credits are the fastest way to refund, they are a form of money with no expiry date and no limitations on their usage and they are usually processed immediately on confirmation.
Prepaid orders will be refunded back directly into your account and COD orders will be refunded via NEFT transfer (Please provide your account details for the same) Please allow 5-6 days for the amount to reflect in your statements.